Training and Process sheets are simple to follow user instructions.
They can be tailor made to support a particular process within an organisation, or generic, to support standard industry and commercial processes.
You may wish to create a process sheet for a task as simple as answering a customer telephone query, or a more detailed sheet to help a support agent guide a remote client through a complex secure access procedure.
Sheets may be delivered in Word, Acrobat or Web page format.
Usually a standardised corporate template would be used for the documents.